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Deaf and Hard of Hearing

The Grand Theatre has the following in place to support your visit.

General Loop Facilities are located at the Box Office counters.

Infrared System: The theatre has a Sennheiser infra-read system which operates within the Auditorium. You have a choice of two units both can be hired from the Foyer bar for £2 which is a returnable deposit.

For patrons with hearing aids we have the necklace system. It works with most hearing aids to create an induction loop to your hearing aid, please use the how to guide before hiring, our staff will explain how it works at point of hire.

For patrons without hearing aids we have the stethoscope unit. This headset gives you the opportunity to increase the volume you hear, ideal for drama’s which are not microphoned. This unit is a multi-channelled unit and used for Audio Description at set performances. If you are booking for a performance which is audio described but do not intend on using this service, we advise you to book your headset when you book your performance tickets. On these days these headsets are in demand as our Visually Impaired patrons make use of them for the Audio Description service.

We have recently installed Sennhesier's MobileConnect within our auditorium in order to enhance your experience further. MobileConnect is an Assistive Listening App for everybody. It delivers high-definition sound to your ear on your own mobile phone. MobileConnect - Sennheiser's WiFi based system enables low-latency transmission of audio content to mobile devices such as smartphones and tablets. With our real time audio streaming server and the MobileConnect App, we can easily provide assistive listening, audio description or interpretation channels. Sennheiser's MobileConnect system embraces the bring-your-own device (BYOD) principle enabling users to use their own mobile devices on the MobileConnect WiFi network. The system consists of a ConnectStation, a central unit for integrating different audio streams and transmitting them via WiFi access points to the personal mobile devices.

BSL Signed Performances: Signed Performances are when a BSL interpreter stands on or near the stage and interprets the performance. The interpreter knows every line of dialogue and conveys it to you live. Seating is within a specific area where language uptake is at its best. You can also book these to try our systems before you attend a performance, just email call 01902 57 33 20 to talk through your needs.

For a list of current access performances, please click here.

If you have any queries regarding these services you can email or call 01902 57 33 20 to talk through your needs.



Registered in England and Wales No: 01731876
Registered Charity No: 515154
Registered Office:
Lichfield Street,