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Essential Information

Everyone is welcome at The Grand Theatre and we are committed to making our theatre as accessible as possible. We offer a range of services to aid those who have additional access needs and aim to develop these services in order to improve our theatre experience. We are always interested in hearing from our patrons and discussing how else we can be of assistance.

The theatre offers a variety of specific access services including BSL Interpreted, Audio Described, Captioned and Relaxed performances. You can find the full listings of all our access performances on the ‘What’s On (Access)’ tab on our Access page.

The Grand Theatre has now also launched our Access Register. The register supports patrons with disabilities and additional access needs, and provides concessions for those patrons and their partners. Joining is FREE and simple! All you need to do is request an application form, fill it and return it to the theatre along with the required supporting evidence. The information provided will ensure we are catering for all our patrons’ access needs, as well as making booking tickets a quicker and simpler process.

You can reserve and purchase tickets for any performance via our Box Office, either in person or over the phone on 01902 42 92 12.

Should you require we can also offer Orientation sessions to help with familiarisation of the theatre. Ideal for individuals, families and groups who would benefit from a pre-visit to assess the environment before a performance. This may be of use to those who have vertigo, social anxieties (such as claustrophobia or agoraphobia), those with additional needs and/or those on the autistic spectrum. Please note these are not theatre tours.

Your access to performance contact is Sue Howell, our Access and Operations Manager. You can contact Sue via email with any questions or queries you may have.

Join the GRAND THEATRE ACCESS FACEBOOK PAGE for up to date information and announcements.


Registered in England and Wales No: 01731876
Registered Charity No: 515154
Registered Office:
Lichfield Street,