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Box Office Information

The Box Office is open from 11am to 9pm on performance days Monday to Saturday, and one hour prior to Sunday performances. On non-performance days the Box Office closes to phone sales and personal visitors at 6pm.

You can buy tickets online 24 hours a day. Tickets can be purchased in person at the Box Office, by telephone, paying by credit card, debit card or by cash (in person only).

All telephone calls are answered and placed in an automatic queuing system, which ensures your call is dealt with in strict rotation. Calls are recorded and may be used for training purposes.

Box Office: 01902 42 92 12

Group Bookings: 01902 57 33 06 (Please note, group bookings cannot be made online, for the benefit of reservations and discounts please visit the Box Office in person or book over the phone).

Methods of Payment

The theatre accepts payment in GBP (Great British Pound) by cash, Visa Credit and Debit cards, MasterCard Switch, Maestro, Solo and Electron. Cheques will be accepted provided there are at least two full weeks between the cheque being received and the date of the performance.

Address Details

Wolverhampton Grand Theatre (1982) Ltd, Lichfield Street, Wolverhampton, United Kingtom, WV1 1DE

Please make all cheques payable to this address.

Booking Fees

A booking fee of £3 applies to all transactions.

Postage Costs

There is a cost of £1 to post tickets to UK addresses. Tickets cannot be posted to addresses overseas and will be held at the theatre for Box Office collection.

Reservations

Tickets may be reserved but must be paid for within three working days of making the booking or no later than 3 days before the performance, whichever is sooner.

Methods of Ticket Collection

When booking over the phone or online you will have the option to have your tickets posted to you, held at the Box Office for collection in person or you can have an electronic copy of your tickets emailed to you to print at home. Please note if you opt to print at home, tickets must be printed and a physical copy presented to the usher at the theatre. Tickets cannot be posted to addresses overseas, these will be held at the Box Office for collection before the performance.

General Concessions

General Concessions apply to those over 60, children under 16, students in full time education, jobseekers and registered disabled. Valid for most performances, excluding Saturday evenings. Any double discounts do not apply.

Exchanges and Refunds

Please note: It is a condition of sale that once tickets are purchased, money will not be refunded. Tickets can be exchanged to another performance within the same production at a £2 per ticket charge or to a different production at a £5 per ticket charge. All exchanges are subject to availability. Tickets must be returned to the Box Office at least 48 hours before the performance. Please note: there are no exchanges for group bookings or amateur productions.

Please note that wheelchair spaces cannot be booked online - please contact the Box Office on 01902 42 92 12.

For Relaxed Performances for those on the Autistic Spectrum and/or with Additional Needs, bookings can only be made via Sue Howell (Access & Operations Manager) by calling 01902 57 33 20 or by emailing sueh@grandtheatre.co.uk.

WOLVERHAMPTON GRAND THEATRE (1982) LIMITED

Registered in England and Wales No: 01731876
Registered Charity No: 515154
Registered Office:
Lichfield Street,
Wolverhampton
WV1 1DE