Deaf and Hard of Hearing
GENERAL LOOP FACILITIES
We have general loop systems located at the Box Office counters.
SIGN LANGUAGE (BSL) INTERPRETED PERFORMANCES
Signed Performances are when a BSL interpreter stands on or near the stage and interprets the vocal line of the performance. The interpreter knows every line of dialogue, including any songs that may be included and conveys it live. Seats are held off for users of this service within a specific area where language uptake is at its best. On booking your tickets please let our Box Office staff know you will be utilising this service to ensure they seat you appropriately. Please note these tickets are sold on a first come first serve basis.
Captioned Performances include dialogue, sound effect and lyrics displayed in English on text units loccated at either side of the stage. The performacnes may be suitable for those patrons who ar deaf or hard of hearing who do not use British sign language. Seats are held off for users of this service within a specific area to ensure a good view of the text units. On booking your tickets please let our Box Office staff know you will be utilising this service to ensure they seat you appropriately. Please note these tickets are sold on a first come first serve basis.
The Grand Theatre uses the system MobileConnect to provide enhanced audio for our patrons.
The free app, MobileConnect from Sennheiser, streams audio content via WiFi live and in great quality directly to your personal smartphone. The system is often used by our visually impaired patrons during our audio described performances, however those who are hard of hearing may benefit from having the audio from the production's sound desk played through the app, amplifying what they are able to hear in the auditorium.
Using WiFi, the new system is more reliable than the previous one, which used infared technology. It is fully compatible with IOS and Android accessibility modes where visual impariment support is required. You can download the app to your own smartphone, and we have iPods preloaded with the app for those without smartphones.
SENNHEISER INFRA-RED SYSTEM
MobileConnect is a new addition to the theatre's services but we can also still offer the previous hearing loop system should anyone wish to use this. The system does work via Infra-red signal and so there are some limitations on its range. Should you have any questions about wether this system is suitable for you and where you are seated in the auditoium please email email@example.com prior to you visit, or speak to one of our Box Office staff or Front of House managers on the day.
The Inra-red system has two types of heasets. For patrons without hearing aids we have the stethoscope unit. This headset gives you the opportunity to increase the volume you hear, ideal for drama’s which are not microphoned.
For patrons with hearing aids we have the necklace system. It works with most hearing aids to create an induction loop to your hearing aid, our staff will explain how it works at point of hire.
For a list of current access performances, please click here.
If you have any queries regarding these services you can email firstname.lastname@example.org or call 01902 57 33 20 to talk through your needs.