Deaf and Hard of Hearing
GENERAL LOOP FACILITIES
We have general loop systems located at the Box Office counters.
SIGN LANGUAGE (BSL) INTERPRETED PERFORMANCES
BSL Interpreted Performances are when a BSL interpreter stands on or near the stage and interprets the vocal line of the performance. The interpreter knows every line of dialogue, including any songs that may be included and conveys it live. Seats are held off for users of this service within a specific area where language uptake is at its best. On booking your tickets please let our Box Office staff know you will be utilising this service to ensure they seat you appropriately. Please note these tickets are sold on a first come first serve basis.
Captioned Performances include dialogue, sound effect and lyrics displayed in English on text units located at either side of the stage. The performances may be suitable for those patrons who are deaf or hard of hearing who do not use British Sign Language. Seats are held off for users of this service within a specific area to ensure a good view of the text units. On booking your tickets please let our Box Office staff know you will be utilising this service to ensure they seat you appropriately. Please note these tickets are sold on a first come first serve basis.
SENNHEISER RADIO FREQUENCY SYSTEM
The Grand Theatre has a Sennhieser assistive hearing system in place that runs via radio frequency. The system is often used by our visually impaired patrons during our Audio Described performances, however those who are hard of hearing may benefit from having the audio from the production's sound desk played through an individual device, amplifying what they are able to hear in the auditorium.
The system has two types of devices patrons can choose from:
- The stethoscope headset, generally used by those partons who do not use a hearing aid.
- And the necklace unit, used by those with a hearing aid that has a T setting.*
Both units give the user the opportunity to increase the volume of the show audio on an individual basis.
The system is an improvement on our older headsets that workied via Infra-red and so has a much greater coverage. Patrons are able to sit in any seat in the auditorium and still utilise this service.
*Our necklace units function when a hearing aid is set to a T setting. Some hearing aids require the user to switch the hearing aid to this setting whereas many digital hearing aids now automatically make this adjustment without the user having to switch settings. If you have further queries about whether or not your specific hearing aid has a T setting or can be switched to a T setting please contact your audiologist.
The Grand Theatre has also introduced a new additional system to work along side the radio frequency devices. This system is called MobileConnect.
MobileConnect is a free app from Sennheiser that can be dowloaded to an individual user's smartphone. It streams audio content via WiFi live and in great quality. It is fully compatible with IOS and Android accessibility modes where visual impariment support is required.
You can download the app to your own smartphone, and we have iPods preloaded with the app for those without smartphones who wish to utilise this service.
Both of our systems will help to increase volume of show audio for patrons but please be aware that sound levels may vary dependant on the show. Should the performers on a particular show not wear individual microphones their voices are instead captured using one atmospheric microphone above the stage. This means the sound through the headsets will not be as loud as if the actors were wearing individual microphones.
If you have any queries regarding these services you can email firstname.lastname@example.org or call 01902 57 33 20 to talk through your needs.
For a list of current access performances, please click here.