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Essential Information

Everyone is welcome at the Grand Theatre and we are committed to making our theatre as accessible as possible. We offer a range of services to aid those who have additional access needs and aim to develop these services in order to improve the theatre-going experience for all. We are always interested in hearing from our patrons and discussing how else we can be of assistance.

Your access to performance contact is Sue Howell, our Access and Operations Manager. You can contact Sue via email with any questions or feedback you may have.

Please take a look through our Access pages where you will find all the details of our access services. If you have any further questions please don’t hesitate to get in contact with us.


The theatre offers a variety of specific access services including BSL Interpreted, Audio Described, Captioned and Relaxed performances. You can find the full listings of all our access performances on the ‘What’s On (Access)’ tab on our Access page.

You can reserve and purchase tickets for any of our assisted performances via our Box Office, either in person or over the phone on 01902 42 92 12.


The Grand Theatre has an Access Register scheme. The register supports patrons with disabilities and additional access needs, and provides concessions for those patrons and their partners/companions.

Joining is FREE and simple! All you need to do is request an application form, complete it and return it to the theatre along with the required supporting evidence. The information provided will ensure we are catering for all our patrons’ access needs, as well as making booking tickets a quicker and simpler process.

For an application form, please email or contact the Box Office on 01902 42 92 12.


Should you require we can also offer Orientation sessions to help with familiarisation of the theatre. Ideal for individuals, families and groups who would benefit from a pre-visit to assess the environment before a performance. This may be of use to those who have mobility requirements, vertigo, social anxieties (such as claustrophobia or agoraphobia), those with additional needs and/or those on the autistic spectrum. Please note these are not theatre tours.


The Access page on Facebook has now been merged with our OFFICIAL FACEBOOK PAGE. Please look out for up-to-date information and announcements.



Registered in England and Wales No: 01731876
Registered Charity No: 515154
Registered Office:
Lichfield Street,

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