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Essential Information

Everyone is welcome at The Grand Theatre and we are committed to making our theatre as accessible as possible. We offer a range of services to aid those who have additional access needs and aim to develop these services in order to improve our theatre experience. We are always interested in hearing from our patrons and discussing how else we can be of assistance.

Your access to performance contact is Sue Howell, our Access and Operations Manager. You can contact Sue via email with any questions or feedback you may have.


The theatre offers a variety of specific access services including BSL Interpreted, Audio Described, Captioned and Relaxed performances. You can find the full listings of all our access performances on the ‘What’s On (Access)’ tab on our Access page and dedicated information on all of these services across our other Access tabs.

You can reserve and purchase tickets for any of our assisted performances via our Box Office, either in person or over the phone on 01902 42 92 12.  


The Grand Theatre has an Access Register scheme. The register supports patrons with disabilities and additional access needs, and provides concessions for those patrons and their partners. Joining is FREE and simple! All you need to do is request an application form, fill it and return it to the theatre along with the required supporting evidence. The information provided will ensure we are catering for all our patrons’ access needs, as well as making booking tickets a quicker and simpler process.

For an application form please email or contact the box office on 01902 42 92 12.  


The Grand Theare have recently installed the Sennheiser MobileConnect system. This free app streams audio content via Wi-Fi live and in great qaulity directly to users smartphones. This means that not only can our patorns benefit from hearing audio description of the show at designated Audio Described performances, but at standard performances those patrons who are hard of hearing may benefit from having the audio from the production desk played through the app. This will be an amplified version of what can be heard in the auditorium.

Using WiFi, the new system will be alot more reliable than the previous, which used infra-red technology. It is fully compatible with iOS and Android accessibility modes where visual impairment support is required. Users can download the app to their own smartphone, and we have iPods preloaded with the app for users without smartphones.

The Grand Theatre has been able to offer this technology to its patrons with the help of the Steve Bull Foundation. 


Should you require we can also offer Orientation sessions to help with familiarisation of the theatre. Ideal for individuals, families and groups who would benefit from a pre-visit to assess the environment before a performance. This may be of use to those who have vertigo, social anxieties (such as claustrophobia or agoraphobia), those with additional needs and/or those on the autistic spectrum. Please note these are not theatre tours.


Join the GRAND THEATRE ACCESS FACEBOOK PAGE for up to date information and announcements.


Registered in England and Wales No: 01731876
Registered Charity No: 515154
Registered Office:
Lichfield Street,

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