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Access - Frequently Asked Questions

Can I book online?

We ask those patrons who join our access register to contact the Box Office direct with all ticketing enquiries. To ensure all specific access needs are met wheelchair spaces and access related concessions are not available through online booking.

Can I bring my Assistance Dog?

We welcome Assistance dogs into the theatre, however they must remain your responsibility at all times. For more information, please visit our Visually Impaired section of the Access page.

Do you have a lift?

Yes! We have a lift in our foyer area that can take patrons to each level of the theatre.

Where do we meet for a Touch Tour?

We always meet near the lift and accesible toilet in the foyer area. This area is to the right as you enter the building.

Do you have your brochure in accessible formats?

We provide an Audio Described Performance Newsletter bi-annually that is produced in large print. All those patrons who outline their need for this service in their Access Register application form will automatically receive one.

We also produce an audio copy of each newsletter as well as our full brochure. These are available and posted out in CD format to those patrons who request them. If you wish to be added to the mailing list for Audio format Newsletters and Brochures please email Sue Howell at

Can we book a theatre tour despite our access needs?

We are more than happy to work with you to tailor tours and education activities to your access needs. If you are part of a school or social group who would like a theatre tour you can book these via James Collins, Creative Learning Coordinator. James can be contacted via email at

For more information, go to our Theatre Tours and Education sections on the website.

Do my access needs mean I cannot enter a competition or come to a specific event?

Where possible we make events and workshops as accessible as best we can. It is your responsibility to inform us of your needs when you book to attend any education or community events here at the theatre. Please contact the theatre to discuss any additional needs that you might have should you wish to attend.

Should you enter a competition we ask that you inform us of any additional needs that you may have.

Please also ensure that if you are Deaf or Hard of Hearing you indicate which would be the best method of contact (in case voice calls are not possible).



Registered in England and Wales No: 01731876
Registered Charity No: 515154
Registered Office:
Lichfield Street,

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