Information For Wheelchair Users
Please take your time to browse our information, if you have further questions about our access facilities contact the Box Office on 01902 42 92 12 or email firstname.lastname@example.org.
Orientation Sessions are available if you wish to view the public areas of theatre and our facilities before you purchase a ticket. To discuss this further please email Sue Howell on the above email address or call her on 01902 57 33 20.
FLAT ACCESS AT THE GRAND THEATRE
The Grand Theatre has flat access from the street via two of its five main doors. Once inside we have lift access to all public levels, and an array of facilities to support your visit. If you require any assistance, please ask our staff.
DROP OFF AND COLLECTION
Drop off and collection before and after your visit is possible at the main entrance. You are more than welcome to wait inside while your transport arrives or family return, there is a pull in bay located in front of the theatre to the right of the main entrance and just outside the main doors there is also a drop curb.
Accessible parking is available for Blue Badge holders. Accessible spaces are located at many of the main car parks close to the theatre, a list can be found on the council’s website. Parking in Berry Street to the rear of the theatre is double yellow lined. Princess Street has four disabled parking bays with a 3 hr time allowance and there are another four disabled parking bays on Market Street opposite Marks and Spencers also with a 3hr limit. Spaces are available on Queens Street please see the information for time restrictions. Costs for the various car parks can vary. Please check with the Council’s website for details before your visit. For more information on Parking, click here.
ACCESS TO TOURS AND EVENTS
If you are attending any of our heritage tours or theatre functions/events and have wheelchair or mobility needs, please let us know when you book. We are a Victorian building with steps and tight turns; we can and will accommodate you, but in order to provide the same/similar experience for everyone we ask you inform us before you arrive.
Electric Wheelchairs can be used within the auditorium in designated positions.
There are restrictions on Mobility Scooters which are categorised as class 1, 2 and 3. Classes 1 and 2 are for off-road use, Patrons who have a class 1 or 2 scooter can leave the scooters within the theatre, near to the box office subject to space being available*. Class 3, which is substantially larger than the class 2, can be used on roads, should be taxed for road use and are fitted with lights, indicators, horn, rear view mirror and rear reflectors. Patrons who have a class 3 scooter cannot leave these scooters within the theatre as they are too large to be accommodated. The can, of course, be parked outside.
*Please be aware this is subject to change.