Due to the Covid-19 Pandemic your booking experience may look a little bit different. To ensure everyone’s safety and to comply with the Government’s Covid-19 guidelines when you book a ticket you will be booking for a specific price band rather than a specific seat.
This will allow your Box Office team to allocate seats according to the necessary social distancing whilst ensuring household groups, of no more than six people, can sit together. Your tickets will be sent via email, 48 hours prior to your performance start time with your allocated seats and also a staggered arrival time.
By booking tickets to any performance at the Grand Theatre you are agreeing to the below additional terms and conditions.
If you have a disability or impairment that means you require specific seating please continue to book your ticket online and then email your requirements to email@example.com or firstname.lastname@example.org who will do their best to accommodate your needs.
We have also implemented some additional measures to keep you safe while you are in the theatre.
Will I have to wear my mask while watching the show?
Yes, in accordance with the latest Government guidelines, a face covering must be worn at all times when in the theatre. You may remove this to eat, drink, take medication etc, but must put your mask back on afterwards.
Children under the age of 11 are not required to wear a face covering and other exemptions as listed on the Government website apply.
What if I don’t want my temperature checking when I arrive?
As part of our risk assessment and ability to open the theatre we are required to ensure that everyone entering the building are not displaying symptoms of COVID-19. Therefore, temperature checks are essential and audience members will not be allowed to enter the building without one.
Will I be able to leave my coat in the cloakroom?
We’re afraid our cloakroom service will not be operational while the current restrictions are in place.
Can I get a drink at the bar?
Unfortunately, our bars will be closed during the current restrictions. However, we now have an exciting new App that you can order refreshments from before you arrive from our reduced menu.
Your order will be waiting for you in a bag at your seat.
You can order as soon as you receive your ticket, confirming your seat numbers. Please note, orders will close 24 hours prior to your performance start time.
You can download the app by searching for WGT Click & Collect in App Store or Google Play, or by clicking the relevant button below:
Can I wait in the foyer after the show for my lift home?
We’d love to be able to accommodate you, but due to the increased cleaning schedule between performances and the staggered arrival of the next audience, we cannot have anyone waiting in the foyer
Are you still conducting bag searches?
Yes, however, to ensure your safety and the safety of our staff we are not asking our security team to touch anything in your bag. A visual check will be carried out.
Can I use the lift?
Our lift is in operation, however, due to current restrictions we can only allow one support bubble in at a time. If you can use the stairs we ask that you do so to alleviate the pressure on our lift and to avoid those who are unable to use the stairs having to queue.
Will booster seats be available?
Yes, we will place booster seats inside the auditorium to collect as you enter. There will be no charge for their use and each seat will be cleaned in between performances.
In addition to the steps implemented above, we have complied with the Government’s guidance on managing the risk of COVID-19.
If you would like to learn more about our compliance and view our COVID-19 Risk Assessment, please click the buttons below:
We thank you for your cooperation in making sure the show can go on.
Please be kind to our staff, we are all working hard to make sure we can open and welcome our audience back during these difficult times.
We have a zero tolerance on aggressive behaviour.