We are committed to providing excellent customer service. Our staff are our most important asset and have the opportunity to make a positive difference to your experience. We expect all staff members to carry out their duties in a professional manner and to make every reasonable effort to deal effectively with any problems should they arise.
Our aim is to make sure everyone has an enjoyable experience at the Grand Theatre.
From everyone at the Grand Theatre, we thank you for you co-operation.
To view our terms and conditions please click here.
Things occasionally do go wrong. When they do, we will do our best to put things right at the time, treating all our customers with care and respect.
If you would like to provide feedback on any aspect of your visit, please complete the customer feedback form. This will be reviewed by the relevant member of the Associate Director team and you can expect to receive a response within 21 days.