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Front of House Assistants (zero hours contract)

Wolverhampton Grand is a long-established Theatre in the heart of the Midlands. It receives a wide range of touring productions including drama, musicals, ballet, dance, opera and one of the biggest pantomimes in the UK, with audiences from across the region and beyond.

We are looking for dynamic, highly motivated, and out-going people to join our Front of House team. You will work in all areas of Front of House operations, such as merchandise selling, hosting, and waiting on private booths, ushering inside the auditorium and bar service. You will ensure the presentation and cleanliness of all Front of House points including bars are of the highest possible standard. You will also be required to provide information and directions to audience members requiring assistance during performance times.

Customer service, cash handling and experience of working behind a bar is essential.

If you are confident, energetic, and enthusiastic; can engage with both children and adults to ensure our customers receive the best possible service and perfect theatre experience and can contribute to achieving sales targets then we want to hear from you.

You must be able to keep calm under pressure and remain professional at all times.

Must be available daytime, evenings, and weekends. The ability to work predominately weekends is essential.

Hourly Rate:

Aged 18 – 20                      £6.56 per hour

Aged 21 – 22                      £8.36 per hour

Aged 23 & Over                 £8.91 per hour

To apply for one of these exciting new roles please send a video application accompanied with a CV of no more than 5 minutes to katie@grandtheatre.co.uk. During this video we would like to hear about you, your previous experience, your personal and professional skills and why we should appoint you! Alternatively, to complete a written application please click here.

The closing date is Friday 30 July 2021.

The Grand Theatre strives to be an equal opportunities employer and welcomes applications from all.

For full role description and person specification please download details from our website.

To view the job description click here.

To view the person specification click here.

 

Part Time Concierge and Security Team Members x 2

We are now seeking two part-time members of our Concierge and Security Team.

The purpose of these roles is to undertake Front of House doorkeeper, security, and concierge duties. The roles will provide a high standard of customer service and assist with the creation of an exciting, welcoming, and friendly environment for theatre patrons.

The successful candidates will be trained to a minimum of SIA Door Supervisor or Close Protection Level and be responsible for the security of the Front of House areas during theatre opening hours. The role holders will also provide a visible security contact for all and be vigilant at all times. As key members of the Front of House team the candidates will be extremely customer focused, and undertake duties such as checking tickets, carrying out bag searches, ensuring health and safety policies are adhered to and assisting with crime prevention and detection.

The candidates must be strong communicators and be able to think in fast paced situations.

To apply for one of these roles please click here.

The closing date is Friday 30 July 2021.

Hourly rate – £9.72 per hour

Hours – 16 hours per week (annualised) worked on a flexible basis over days, evenings and weekends.

The Grand Theatre strives to be an equal opportunities employer and welcomes applications from all

To view the job description click here.

To view the person specification click here.

 

Front Of House Managers (Annualised Hours)

1 x Full time (37.5 hours) £24,375 per annum

2 x Part time (26 hours) £16,900 per annum

We are currently recruiting for ambitious and motivated Front of House Managers to work on full and part time contracts to manage our Front of House Department.

The main function of these roles is to manage the effective running of public areas within the Theatre, ensuring all patrons and visitors are offered exceptional customer service for the duration of their visit. The role holder will manage and be responsible for all Front of House areas and the Front of House team. They will ensure the team are fully briefed, and de-briefed after the performance and managed effectively whilst on duty.

As a Front of House Manager, you will also ensure operational policies and procedures are adhered to and understand the departments KPI’s and how they are being achieved. You will also be familiar with all parts of the Theatre, public facilities, and services to assist and direct the public as necessary.

The successful candidates will have experience in managing a performance or hospitality venue and medium sized teams. The role holders must have the ability to remain calm in difficult situations and have high standards for customer service. The role will require evening, weekend and Bank Holiday working.

To apply for one of these roles please click here.

The closing date is Friday 30 July 2021.

The Grand Theatre strives to be an equal opportunities employer and welcomes applications from all

To view the job description click here.

To view the person specification click here.