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CUSTOMER SERVICES MANAGER – BOX OFFICE 

37.5 HOURS PER WEEK (ANNUALISED)

Wolverhampton Grand is a long-established Theatre in the heart of the Midlands. It receives a wide range of touring productions including drama, musicals, ballet, dance, opera and one of the biggest pantomimes in the UK, with audiences from across the region and beyond.

We are currently seeking a motivated and enthusiastic Customer Services Manager – Box Office.

The successful role holder will manage, lead, and develop the Customer Services team focused on first time resolution and customer retention. The goal is to keep the department running in an efficient and profitable manner and to increase customer satisfaction, loyalty and retention.

The successful candidate will be responsible and accountable for the successful delivery of agreed targets, budgets and goals within the Department. This role will report to the Head of Customer Services and will be a key member of a busy and dynamic team.

We are looking for candidates educated to degree level or equivalent and be keen to progress their career within Customer Services. All candidates should have a ‘can do’ attitude with excellent written and verbal communication skills with a working knowledge of Box Office ticketing systems.

To apply for this role please click here.

The salary is £24,000 per annum.

The Grand Theatre strives to be an equal opportunities employer and welcomes applications from all.

For full role description and person specification please see below.

Click here for the job description.

Click here for the person specification.

 

PART-TIME CUSTOMER SERVICES ASSISTANT 

25 HOURS PER WEEK (ANNUALISED)

Wolverhampton Grand is a long-established Theatre in the heart of the Midlands. It receives a wide range of touring productions including drama, musicals, ballet, dance, opera and one of the biggest pantomimes in the UK, with audiences from across the region and beyond.

We are currently seeking an experienced and motivated Customer Service Assistant.

The successful candidates will provide friendly and efficient customer service across the Box Office and Stage Door Reception. Customer interaction, ticket sales and the upselling of Grand Theatre products will be the priority in the Box Office, whilst providing outstanding customer service and presentation to our visitors whilst maintaining security will be the priority at Stage Door Reception. We are looking for candidates with a strong customer focused background with working knowledge of the Theatre industry and experience of Box Office ticketing systems. Working hours will include evenings and weekends.

To apply for this role please click here.

The hourly rate for this role is £9.20 per hour.

The Grand Theatre strives to be an equal opportunities employer and welcomes applications from all.

For full role description and person specification please see below.

Click here for the job description.

Click here for the person specification.

 

FRONT OF HOUSE ASSISTANTS

Front of House Assistant (zero hours contracts). Must be available daytime, evenings, and weekends.

Wolverhampton Grand is a long-established Theatre in the heart of the Midlands. It receives a wide range of touring productions including drama, musicals, ballet, dance, opera and one of the biggest pantomimes in the UK, with audiences from across the region and beyond.

We are looking for dynamic, highly motivated, and out-going people to join our Front of House team. You will work in all areas of Front of House operations, such as merchandise selling, hosting, and waiting on private booths, ushering inside the auditorium and bar service. You will ensure the presentation and cleanliness of all Front of House points including bars are of the highest possible standard. You will also be required to provide information and directions to audience members requiring assistance during performance times.

Customer service, cash handling and experience of working behind a bar is essential.

If you are confident, energetic, and enthusiastic; can engage with both children and adults to ensure our customers receive the best possible service and perfect theatre experience and can contribute to achieving sales targets then we want to hear from you.

You must be able to keep calm under pressure and remain professional at all times.

The ability to work predominately weekends is essential.

Hourly Rate:

Aged 18 – 20                      £6.56 per hour

Aged 21 – 22                      £8.36 per hour

Aged 23 & Over                 £8.91 per hour

To apply for one of these exciting new roles please send a video application accompanied with a CV of no more than 5 minutes to katie@grandtheatre.co.uk. During this video we would like to hear about you, your previous experience, your personal and professional skills and why we should appoint you! Alternatively, to complete a written application please click here.

The Grand Theatre strives to be an equal opportunities employer and welcomes applications from all.

For full role description and person specification please see below.

Click here for the job description.

Click here for the person specification.

 

ASSISTANT MANAGEMENT ACCOUNTANT

Wolverhampton Grand is a long-established Theatre in the heart of the Midlands. It receives a wide range of touring productions including drama, musicals, ballet, dance, opera and one of the biggest pantomimes in the UK, with audiences from across the region and beyond.

We are currently recruiting for an experienced Assistant Management Accountant to join our busy team.

Reporting to the Head of Finance you will maintain effective control over the company’s management information systems to enable the production of accurate, timely and relevant management information.

Responsibilities include, but are not limited to monthly accounts preparation, including all month end processes and journal entry. Investigation into budget and forecast variances and liaison with budget holders in understanding their cost base. Completion of balance sheet account reconciliations and analysis; to be completed monthly or as directed by the Head of Finance and control account reconciliations daily. You will also be responsible for the monthly payroll.

You will be able to communicate with all levels of the business, both with finance and non-finance staff, always maintain a high level of personal integrity and continually challenge and influence key personnel to make balanced decisions for the benefit of the whole business.

For full role description and person specification please see below.

Part time hours may be considered for this role.

The closing date is Friday 10 September 2021.

The Grand Theatre strives to be an equal opportunities employer and welcomes applications from all

To apply for this role please click here.

Click here for the job description.

Click here for the person specification.

 

FINANCE ASSISTANT

Wolverhampton Grand is a long-established Theatre in the heart of the Midlands. It receives a wide range of touring productions including drama, musicals, ballet, dance, opera and one of the biggest pantomimes in the UK, with audiences from across the region and beyond.

We currently have a fantastic opportunity for someone to join our small but experienced Finance team in the role of Finance Assistant. The main duties of this role will be:

  • Maintenance of accurate purchasing and sales ledgers, and all associated tasks
  • Ensuring that all purchases are authorised and paying suppliers by due dates
  • Generating invoices – pursuing outstanding payment due to the company
  • Reconciliation of all Bank Accounts
  • Preparation of Monthly Finance reports
  • Cash Management and Banking
  • Liaising with Managers over any discrepancies with the tills
  • Administration/analysis of petty cash and expense claims

There will also be an involvement in other areas of finance and the wider business, offering plenty of variety.

Naturally, the ability to follow processes and work accurately is a requirement, but so too is the ability to work independently, to think ‘outside the box’ and offer ideas for improving systems and efficiencies. In addition, an understanding of Double Entry Bookkeeping with a strong grasp of numbers would be highly advantageous.

Ideally, you will have:

  • Excellent mathematical and analytical ability
  • Outstanding attention to detail whilst working in a fast paced, demanding role
  • Strong Excel skills
  • A confident and outgoing personality

For full role description and person specification please see below.

Part time hours may be considered for this role.

The closing date is Friday 10 September 2021.

The Grand Theatre strives to be an equal opportunities employer and welcomes applications from all.

To apply for this role please click here.

Click here for the job description.

Click here for the person specification.

 

FRONT OF HOUSE MANAGER (ANNUALISED HOURS)

1 x Full time (37.5 hours) £24,375 per annum

1 x Part time (22 hours) £14,300 per annum

Wolverhampton Grand is a long-established Theatre in the heart of the Midlands. It receives a wide range of major touring productions including drama, musicals, ballet, dance, opera, variety, concerts, children’s shows and one of the biggest pantomimes in the UK, with audiences from across the region and beyond.

We are currently recruiting for ambitious and motivated Front of House Managers to work on full and part time contracts to manage our Front of House Department.

The main function of these roles is to manage the effective running of public areas within the Theatre, ensuring all patrons and visitors are offered exceptional customer service for the duration of their visit. The role holder will manage and be responsible for all Front of House areas and the Front of House team. They will ensure the team are fully briefed, and de-briefed after the performance and managed effectively whilst on duty.

As a Front of House Manager, you will also ensure operational policies and procedures are adhered to and understand the departments KPI’s and how they are being achieved. You will also be familiar with all parts of the Theatre, public facilities, and services to assist and direct the public as necessary.

The successful candidates will have experience in managing a performance or hospitality venue and medium sized teams. The role holders must have the ability to remain calm in difficult situations and have high standards for customer service. The role will require evening, weekend and Bank Holiday working.

The Grand Theatre strives to be an equal opportunities employer and welcomes applications from all

The Grand Theatre strives to be an equal opportunities employer and welcomes applications from all.

 

To apply for one of these roles please click here.

Click here for the job description.

Click here for the person specification.