CUSTOMER SERVICES ASSISTANT

(Part Time 25 hours per week – annulised)

Wolverhampton Grand is a long-established Theatre in the heart of the Midlands. It receives a wide range of touring productions including drama, musicals, ballet, dance, opera and one of the biggest pantomimes in the UK, with audiences from across the region and beyond.

We are currently seeking an experienced and motivated Customer Service Assistant.

The successful candidates will provide friendly and efficient customer service across the Box Office and Stage Door Reception. Customer interaction, ticket sales and the upselling of Grand Theatre products will be the priority in the Box Office, whilst providing outstanding customer service and presentation to our visitors whilst maintaining security will be the priority at Stage Door Reception. We are looking for candidates with a strong customer focused background with working knowledge of the Theatre industry and experience of Box Office ticketing systems. Working hours will include evenings and weekends.

The hourly rate for this role is £9.50 per hour. Closing Date is the 20 May 2022.

To apply for this role, please click here.

To view the job description click here.

To view the person specification click here.

FOH ASSISTANTS

(Zero hours contract)

We are looking for dynamic, highly motivated, and out-going people to join our Front of House team. You will work in all areas of Front of House operations, such as merchandise selling, hosting, and waiting on private booths, ushering inside the auditorium and bar service. You will ensure the presentation and cleanliness of all Front of House points including bars are of the highest possible standard. You will also be required to provide information and directions to audience members requiring assistance during performance times.

Customer service, cash handling and experience of working behind a bar is essential.

If you are confident, energetic, and enthusiastic; can engage with both children and adults to ensure our customers receive the best possible service and perfect theatre experience and can contribute to achieving sales targets then we want to hear from you.

You must be able to keep calm under pressure and remain professional at all times.

Must be available daytime, evenings, and weekends. The ability to work predominately weekends is essential.

To apply for one of these exciting new roles please send a video application accompanied with a CV of no more than 5 minutes to katie@grandtheatre.co.uk. During this video we would like to hear about you, your previous experience, your personal and professional skills and why we should appoint you!

Alternatively, to complete a written application please click here.