The theatre offers a variety of accessible performances including BSL interpreted, Audio Described, Captioned, Relaxed and Dementia Friendly performances.

Accessible performances can be found below.

We offer free Touch Tours with most of our Audio Described Performances. These usually take place an hour before the performance begins and provide our visually impaired customers with the opportunity to interact with pieces of set, props and costume with the describer. All touch tour spaces must be booked in advance via our Box Office.

Customers on our access register who have made us aware they require audio described performances can book reserved seating for these performances. These exclusive seats are available to book online by logging into your access register account or by contacting the Box Office.

You can reserve and purchase tickets for any of our accessible performances via our Box Office or online.

ACCESSIBLE PERFORMANCES

SNOW WHITE

THURSDAY 7 DECEMBER 2.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

THURSDAY 14 DECEMBER 2.30PM | BSL INTERPRETED | INTERPRETED BY CLARE EDWARDS

THURSDAY 14 DECEMBER 2.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

THURSDAY 14 DECEMBER 7PM | BSL INTERPRETED | INTERPRETED BY CLARE EDWARDS

FRIDAY 15 DECEMBER 11AM | RELAXED PERFORMANCE

SATURDAY 16 DECEMBER 11AM | RELAXED PERFORMANCE

WEDNESDAY 20 DECEMBER 7PM | CAPTIONED BY STAGETEXT

2024

SNOW WHITE

SATURDAY 6 JANUARY 1PM | BSL INTERPRETED | INTERPRETED BY CLARE EDWARDS

SATURDAY 6 JANUARY 1PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

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EVERYBODY’S TALKING ABOUT JAMIE

THURSDAY 25 JANUARY 7.30PM | BSL INTERPRETED | INTERPRETED BY THEATRESIGN

SATURDAY 27 JANUARY 2.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

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THE ROCKY HORROR SHOW

SATURDAY 10 FEBRUARY 5.30PM | BSL INTERPRETED | INTERPRETED BY THEATRESIGN

SATURDAY 10 FEBRUARY 5.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

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2.22: A GHOST STORY

THURSDAY 22 FEBRUARY 7.30PM | BSL INTERPRETED | INTERPRETED BY THEATRESIGN

THURSDAY 22 FEBRUARY 7.30PM | CAPTIONED BY STAGE TEXT

SATURDAY 24 FEBRUARY 2.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

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SIX THE MUSICAL

SATURDAY 2 MARCH 4PM | BSL INTERPRETED | INTERPRETED BY THEATRESIGN

SATURDAY 2 MARCH 4PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

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BONNIE & CLYDE

THURSDAY 7 MARCH 7.30PM | BSL INTERPRETED | INTERPRETED BY THEATRESIGN

SATURDAY 9 MARCH 2.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

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AWFUL AUNTIE

FRIDAY 29 MARCH  6.30PM | CAPTIONED BY STAGETEXT

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THE BOY AT THE BACK OF THE CLASS

SATURDAY 20 APRIL 2PM | CAPTIONED BY STAGETEXT

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LIFE OF PI

SATURDAY 27 APRIL 2.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

SATURDAY 27 APRIL 2.30PM | CAPTIONED BY STAGETEXT

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MADAGASCAR THE MUSICAL

SUNDAY 2 JUNE 11AM | RELAXED PERFORMANCE

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THE MOUSETRAP

SATURDAY 29 JUNE 2.30PM | CAPTIONED BY STAGETEXT

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UNFORTUNATE

SATURDAY 13 JULY 2.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

SATURDAY 13 JULY 2.30PM | BSL INTERPRETED | INTERPRETED BY THEATRESIGN

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THE WIZARD OF OZ

THURSDAY 1 AUGUST 7.30PM | BSL INTERPRETED | INTERPRETED BY THEATRESIGN

SATURDAY 3 AUGUST 2.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

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101 DALMATIANS THE MUSICAL

THURSDAY 22 AUGUST 2PM | RELAXED PERFORMANCE

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AN OFFICER & A GENTLEMAN

THURSDAY 26 SEPTEMBER 7.30PM | BSL INTERPRETED | INTERPRETED BY THEATRESIGN

SATURDAY 28 SEPTEMBER 2.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

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& JULIET

SATURDAY 12 OCTOBER 2.30PM | BSL INTERPRETED | INTERPRETED BY THEATRESIGN

SATURDAY 12 OCTOBER 2.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

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ONLY FOOLS & HORSES 

SATURDAY 26 OCTOBER 2.30PM | CAPTIONED BY STAGETEXT

SATURDAY 26 OCTOBER 2.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

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COME FROM AWAY

SATURDAY 9 NOVEMBER 2.30PM | CAPTIONED BY STAGETEXT

SATURDAY 9 NOVEMBER 2.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

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2025

DEAR EVAN HANSEN

SATURDAY 5 APRIL 2.30PM | BSL INTERPRETED | INTERPRETED BY THEATRESIGN

SATURDAY 5 APRIL2.30PM | AUDIO DESCRIBED | DESCRIPTION PROVIDED BY MIND’S EYE

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The Grand Theatre Access Register scheme supports D/deaf and disabled patrons by providing concessions for them and their partners/companions. The scheme also provides customers with a priority booking period for select shows and the option of booking ‘recommended’ seating for accessible performances.*

Joining the Access register is FREE and easy, simply complete the online form by clicking here or download a PDF application form here.

Alternatively you can request a paper copy of the application form from the Box Office or by writing to us at c/o Outreach Department, Wolverhampton Grand Theatre, Lichfield Street, Wolverhampton WV1 1DE.

Paper applications should be returned to the above address along with copies of your supporting documents, please do not post original documents as they cannot be returned.

For organisations such as Care homes or groups, please contact the Outreach team at access@grandtheatre.co.uk to discuss concessional rates with group bookings.

*Recommended seating can be accessed by customers who have made us aware that they require Audio Description, Captioning, BSL interpreted performances and Wheelchair positions. These seats will be highlighted by a star symbol or a wheelchair symbol.

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We believe that everyone should be able to enjoy theatre in an environment that is supportive and comfortable for them. We host Memory Cafés in our Encore Lounge that feature a dementia-friendly morning of professional, theatrical entertainment and refreshments in a supportive environment.

The cafés are a fantastic opportunity for those living with dementia to experience the magic of theatre with their loved ones or carers and to interact with people in a similar situation. We host four cafés per month and welcome up to 60 people per event. The genre of music is varied dependant on the café and we try to diversify our offering to ensure there is something for everyone to enjoy.

Thanks to the generosity and support of our sponsors, the cafés are free to attend however, we do ask customers to book their free ticket via our Outreach team by emailing us at access@grandtheatre.co.uk or calling 01902 57 33 20.

For a full list of upcoming Memory Café dates or to enquire, please email the Outreach team – access@grandtheatre.co.uk

We can’t run the theatre or any of our projects without the help of our patrons. If you’d like to make a donation to support us we’d really appreciate your generosity.

Wolverhampton Grand Theatre is working to become a dementia friendly venue and we are always expanding and improving provisions for our customers living with dementia. We are proud members of the Wolverhampton Dementia Action Alliance and our team includes members of staff who are Dementia Friends.

We are currently exploring opportunities to add selected, carefully adapted dementia-friendly performances to our future programme of shows in our main auditorium.

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The Grand Theatre operates two hearing systems, both provided by Sennheiser. The first is a radio frequency system that works with our in-house headsets and necklace loops.

The second is Mobile Connect, a system that uses Wi-Fi to transmit to your own smart device via the Sennheiser Mobile Connect App. Simply connect to the ‘Mobile Connect’ Wi-Fi signal once in the auditorium, open the app and choose from options: Audio Description (available on selected performance), Show Relay (to enhance volume on all performances) or listen to our Audio Brochure.

We have a range of headset options which include in-ear and over the ear devices. A member of staff will be happy to help you find the best option for you.

Headsets are available to borrow from the Box Office.

Guide Dogs are welcome in the theatre, and if you are happy to do so you can keep your dog with you in the auditorium. When booking your tickets please ensure you inform the Box Office if you intend to take your assistance dog into the auditorium with you, this will allow us to allocate the most appropriate seating for you. Please note, dogs taken into the auditorium must be with and are the sole responsibility of the owner at all times.

If suitable seating cannot be found or if you would rather your dog not be in the auditorium during the performance due to the loud music/noises, the theatre can arrange for a verified volunteer to look after your dog on the premises during your visit, as part of our Assistance Dog Scheme.

Working alongside the charity Beacon we operate a scheme for those who wish to attend the theatre with their Assistance Dog. If suitable seating is not available in the auditorium for you and your dog, or you do not want your dog to remain in the auditorium during the show, we can arrange for a verified volunteer to look after your dog on the premises during your visit.

Please inform the Box Office that you would like to use this service when booking your tickets. They will pass the details of your visit on to our  Outreach Department who can assist in making arrangements for you. If you are booking online and wish to take advantage of this service, please email access@grandtheatre.co.uk to discuss the details of your visit.

Please be aware that although the theatre will make every effort to arrange this on your behalf, this is a voluntary service provided by Beacon and cannot be guaranteed. We will require as much notice as possible so booking tickets in good time is advised.

For further information, or to request this service please contact us in advance of your visit by emailing access@grandtheatre.co.uk

Accessible toilets are located close to each of our seating levels and can all be accessed via the lift. There are two accessible toilets located on the basement level, one in the Stalls (Ground Floor) foyer area, one on the Dress Circle (First Floor), and one on the Grand Circle lower level (Second Floor).

Please note, there are no facilities located on the Grand Circle upper level (Third Floor). Patrons seated here are advised to use facilities on the Grand Circle lower level (Second Floor), which can be accessed via the lift.

During your visit members of our Front of House team will be happy to direct you to the nearest accessible facility.

We kindly ask all of our patrons to remember that not all disabilities are visible.

Should you require we can also offer Orientation sessions to help with familiarisation of the theatre. Ideal for individuals, families and groups who would benefit from a pre-visit to assess the environment before a performance. This may be of use to customers who are autistic, those who have mobility requirements, vertigo, social anxieties (such as claustrophobia or agoraphobia), those with additional needs. Please note these are not theatre tours.

Orientation sessions are arranged around show schedules so availability varies. To enquire contact the Outreach Department by emailing access@grandtheatre.co.uk

Wheelchair seats are highlighted in blue below.

The Grand Theatre has flat access from the street via two of its five main doors. Once inside we have lift access to all public levels, and an array of facilities to support your visit. If you require any assistance, please ask a member of our Front of House team, they’re always happy to help.

Drop off and collection before and after your visit is possible at the main entrance. You are more than welcome to wait inside while your transport arrives or family return, there is a pull in bay located in front of the theatre to the right of the main entrance and just outside the main doors there is also a drop curb.

Accessible parking is available for Blue Badge holders. Accessible spaces are located at many of the main car parks and streets close to the theatre, a list can be found on the Wolverhampton Council’s website. Parking in Berry Street to the rear of the theatre is double yellow lined. Princess Street has four disabled parking bays with a 3 hr time allowance and there are another four disabled parking bays on Market Street opposite Marks and Spencer’s also with a 3hr limit. Spaces are available on Queens Street please see the information for time restrictions. Costs for the various car parks can vary, please check with the Wolverhampton Council website for details before your visit. You can find information about getting to the theatre on the Travel and Parking page of this website.

If you are attending any of our Tours or theatre functions/events and have wheelchair or mobility needs, please let us know when you book. We are a Victorian building with steps and tight turns; we will of course accommodate you, but in order to provide the same/similar experience for everyone we ask you inform us before you arrive.

In partnership with The Arena Theatre, our Active Access groups meet quarterly to discuss our services for D/deaf and disabled people with customers and members of the community. The group meets at alternating venues for up to 2 hours and is a great opportunity to have your say about improving accessibility within the arts.

To get involved, please contact access@grandtheatre.co.uk

We have a number of sensory packs available to borrow from the Box Office for customers who may benefit from them during a performance or event. These include ear defenders and a number of fidget toys.

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