PLAN YOUR VISIT
The Grand Theatre prides itself on reaching more people through the magic of theatre. Whether you enjoy musicals, high quality drama, concerts or just a good old laugh at a comedy show, we have all these and more for you!
We believe there’s something very special about a night out at the theatre, and we’re here to make it as enjoyable as possible for you. Our website should give you all you need to know for future and upcoming visits. If you can’t find what you are looking for, please contact us using the customer feedback form.
THEATRE OPENING TIMES
On performance days, the doors to the theatre and our Grand Theatre bars open 90 minutes before the show starts. The Box Office also opens 90 minutes before performance start time for sales & enquiries only.
To save queuing, you may find it useful to pre-order your interval refreshments from the bars before the show starts. You will be able to pre-order drinks, confectionery and ice-cream from all bars at the theatre, which are on all levels and open one hour prior to the performance time.
Please note, we accept cash and card on all bars but only card payments in the auditorium.
You can also pre-order your interval drinks with our brand new app, just search WGT Click & Collect on your play store, or click the link below to download.
The Grand Theatre is situated on Lichfield Street in the north east part of Wolverhampton City Centre. We are within easy walking distance of the bus, metro and newly refurbished train stations with a wide selection of shops, restaurants, pubs and wine bars in the immediate vicinity. The Wolverhampton Civic Hall, Light House Media Centre and award-winning Art Gallery & Museum are also close by.
YOUR THEATRE EXPERIENCE
A large selection of alcoholic and soft drinks are available on all levels of the theatre, as well as confectionery and savoury items.
For parties of up to six people, one of our private hire booths could be the perfect way to kick off your visit to the theatre! More than 6 people in your party? Why not look at our private dining options in the Utopia Suite.
We are always reviewing all aspects of the Grand Theatre’s facilities and services. If you have any feedback you would like us to hear please use the form below.
To view our Code of Conduct click here.
What is the Grand Theatre’s address?
Wolverhampton Grand Theatre, Lichfield Street, Wolverhampton, WV1 1DE.
Is there more than one bar?
Yes, there are bars conveniently situated for each of the theatre’s seating levels, including two bars on the Stalls (Ground Floor) level.
Are there plenty of toilets?
Toilets, including accessible toilets, are located on each level of the theatre, and all can be reached using the lift if required.
Please remember that not all disabilities are visible.
Is there a lift?
There is a lift in the theatre which can be accessed from each level of the theatre. Please note that whilst the lift goes to each level, not all seats in the auditorium are accessible for those with mobility issues. For more information, please contacts us using our customer feedback form.
Can I show my print at home tickets on my phone, or do I have to print them out?
If your print at home tickets are accessible on a mobile device there is no need to print them off, please have your ticket ready to show on screen to a member of our Front of House team on arrival at the theatre. If you’re not able to access your tickets on a mobile device, you will need to print them off.
Can I cancel a booking?
Unfortunately not, we cannot cancel or refund tickets once purchased but we may be able to exchange to another day of the same show. Please note a fee may be applicable. For more information about exchanging tickets please contact us using the customer feedback form.
I’ve lost my tickets, will I still be able to get into a performance?
If you have lost your tickets please contact us using the customer feedback form. We will issue duplicates for you to collect on the day of the performance. There is a £1 per ticket fee payable for duplicates.
Can I book a wheelchair space online?
Wheelchair spaces cannot be booked online. To book a wheelchair space please contact us using our customer feedback form.
Can I take photographs in the auditorium?
Photography and recording equipment is prohibited in the auditorium due to copyright law and to minimise any disturbance to the performers and other audience members.
What is your latecomers’ policy?
More often than not we’re able to seat latecomers at a suitable break in the performance. This policy varies depending on which performance you are watching. We cannot guarantee that latecomers will be positioned in the seat that was booked until after the interval.
Do you have a car park?
We do not have our own car park although there are several flat level car parks nearby.
Broad Street Car Park: St Mary’s St, Wolverhampton WV1 1JD
Pipers Row Car Park: Pipers Row, Wolverhampton WV1 3LA
Fryer Street Car Park: Chubb Building, Fryer St, Wolverhampton WV1 1HT
Railway Street Car Park: Railway St, Wolverhampton, WV1 1LG
You can find more information about making your way to the theatre on the travel and parking page.
What time does the performance finish?
As soon as we know the running time for a performance we’ll publish it on the relevant show page on this website. To access show pages, type the name of the show you’re looking for into the search bar in the main menu, or scroll through the What’s On section of this website, and click into the page. Running Times can then be found in the ‘Important Information’ section.
Alternatively, join our mailing list (scroll to the bottom of this page to access our sign up form) and when you’ve booked for a show we’ll send you a pre-show email just before your visit which will include the running time of that show.
On the day you visit to see your show look out for our light board next to the Box Office on the Stalls (Ground Floor) level, which will display the expected end time of your performance.
Do you have a cloakroom?
There is a cloakroom in the Encore Bar located on the Stalls (Ground Floor) level, where you can leave coats and bags for a small charge. Belongings can be collected from the Foyer Bar on the Stalls (Ground Floor) level at the end of the show. If you need directions to either bar during your visit please ask a member of our Front of House team, they’ll be happy to help.
Can I take food and drinks into the auditorium?
Drinks purchased on the premises can be taken into the auditorium as long as they are in a plastic cup, plastic cups are available from all bars. No glassware is to be taken into the auditorium. Hot drinks must be in a cup with a lid. No hot food is permitted in the auditorium, but sweets are allowed.
Can I pre-order drinks and refreshments for the intervals?
You can pre-order interval drinks at any of our bars. They will be ready for you to collect from the level you ordered them from.
What happens when things go wrong?
Things occasionally do go wrong. When they do, we will do our best to put things right, treating all our customers with care and respect.
If you would like to provide feedback on any aspect of your visit, please email firstname.lastname@example.org. This will be passed to the relevant member of the Management team and you can expect to receive a response within 21 days.
Do you sell and accept Gift Vouchers or Theatre Tokens?
We sell our own Grand Theatre Gift Vouchers which can be purchased online and used to purchase show tickets and VIP Experiences at the Grand Theatre. Please note, once purchased your Gift Voucher will be sent to you via email, we do not post Gift Vouchers. You can also redeem Theatre Tokens at Wolverhampton Grand Theatre, however we do not sell them.
Do I need a ticket for my child?
Children aged three and above will require a ticket to attend our shows, these can be purchased online.
Where applicable, a babe in arms ticket will need to be purchased for those under three allowing a child to sit on a parent’s/guardian’s lap. For some shows aimed at younger audiences, babe in arms tickets may only be available for those under 18 months. Babe in arms tickets can only be purchased via the Box Office either in advance, or on the day of the performance. Please note, babe in arms tickets cannot be purchased online and are not available for all shows.
Please contact the Box Office for further information and confirmation of availability.
Can I book for a large group online?
Yes, you can usually book a maximum of ten tickets per booking online, although for some productions this number may be smaller. If you wish to book for a larger group please contact our Head of Customer Services, Anthony Wingrove, at email@example.com.
Do you offer group discounts?
Yes, for selected performances an allocation of tickets can be purchased at reduced prices to those advertised. For information about the best discounts for your group please contact our Head of Customer Services, Anthony Wingrove, at firstname.lastname@example.org.
I wish to subscribe/unsubscribe from your mailing list
If you wish to subscribe to our mailing list, scroll to the bottom of this page and fill in our mailing list sign up form. To unsubscribe from post or emails from us, simply log in to your Grand Theatre account and update your contact preferences accordingly.
Is there a cash machine nearby?
Convenient cash machines are located at the Post Office on Lichfield Street opposite the Theatre, at Sainsbury’s by the Bus station and at various banks in Queens Square, which is a short walk away.
Do you have booster seats for children?
We have a limited number of booster seats available on a first come first served basis, at a hire cost of £1 per seat. If you require one, please ask a member of our Front of House team when you arrive at the Theatre.
Can I take a pushchair into a performance?
We are unable to accommodate pushchairs in the auditorium. Pushchairs can be left folded in a designated buggy park area at most/certain performances, and a member of our Front of House staff will show you where this is. Please note that all items are left at your own risk.
The production I was attending has been rescheduled/cancelled, what happens now?
If a production you have purchased a ticket for is cancelled or rescheduled we will contact you as soon as possible, dependent on the contact information you have given us, via email or letter. We’ll notify you of new production dates if applicable and let you know of any actions related to your booking that we’ve taken or outline all the possible options available to you. In many instances we will also make announcements via our social media channels but this is not always guaranteed. You can edit your contact information and preferences at any time by logging into your Grand Theatre online account. Please note, emails will be sent from Wolverhampton Grand Theatre so please check your inbox and your junk email folder periodically.
The production I was attending has been rescheduled, are my original tickets still valid?
Yes, your original tickets, whether they’re a print at home ticket or a physical ticket remain valid for the rescheduled date of your performance, even if the date of your show has been rescheduled more than once. The date of your show may have changed but your seat number will remain the same, so please hold onto your tickets, you’ll need them to enter the auditorium when you visit.
How can I check how much credit is in my Grand Theatre Account?
To view your credit log into your Grand Theatre account online and click the ‘Account Credit’ tab in the menu options.