PLAN YOUR VISIT

The Grand Theatre prides itself on reaching more people through the magic of theatre. Whether you’re into musicals, high quality drama, one night tribute acts or just a good old laugh at a comedy show, we have something for you!

We believe there’s something very special about a night out at the theatre, and we’re here to make it as enjoyable as possible for you. Our website should give you all you need to know for future and upcoming visits. If you can’t find what you are looking for, please contact us or call 01902 42 92 12.

GETTING HERE

The Grand Theatre is situated on Lichfield Street in the north east part of Wolverhampton City Centre. In the heart of the town’s Entertainment Quarter, we are within easy walking distance of the rail, metro and newly refurbished bus stations with a wide selection of shops, restaurants, pubs and wine bars in the immediate vicinity. The Wolverhampton Civic Hall, Light House Media Centre and award-winning Art Gallery & Museum are also close by.

TRAVEL & PARKING INFORMATION

BOX OFFICE

The Box Office is open from 12pm to 9pm  Monday to Saturday on performance days, and one hour prior to Sunday performances. Telephone lines open at 11am and counter service opens from 12pm. On non-performance days the Box Office closes to phone sales and personal visitors at 6pm.

You can buy tickets online 24 hours a day. Tickets can be purchased in person at the Box Office, by telephone, paying by credit card, debit card or by cash (in person only).

BOX OFFICE INFORMATION

ACCESS

Everyone is welcome at the Grand Theatre and we are committed to making our theatre as accessible as possible. We offer a range of services to aid those who have additional access needs, and aim to develop these services in order to improve the theatre-going experience for all. We are always interested in hearing from our patrons and discussing how else we can be of assistance.

ACCESS INFORMATION

YOUR THEATRE EXPERIENCE

A large selection of alcoholic and soft drinks are available on all levels of the theatre, as well as confectionery and savoury items.

For parties of up to six people, one of our private hire booths could be the perfect way to kick off your visit to the theatre! More than 6 people in your party? Why not look at our private dining options in the Utopia Suite.

MORE INFORMATION

 

 

FAQS

Is there more than one bar?

Yes, we have bars located on every floor of the theatre. We have two bars on our stalls level.

 

Are there plenty of toilets?

We have toilets located on each level of the theatre, and we also have a number of accessible toilets, again located on each level of the theatre.

 

Is there a lift?

There is a lift in the theatre which can be accessed from each level of the theatre. Please note that whilst the lift goes to each level, not all seats in the auditorium are accessible for those with mobility issues. For more information on this, please call the Box Office on 01902 42 92 12.

 

Can I show my print at home tickets on my phone, or do I have to print them out?

If your print at home tickets are accessible on a mobile device there is no need to print them off. If you’re not able to access them on a mobile device, you will need to print them off.

 

Can I cancel a booking?

Unfortunately not, we cannot cancel or refund tickets once purchased but we may be able to exchange to another day of the same show.

 

I’ve lost my tickets, will I still be able to get into a performance?

If you have lost your tickets please get in touch with our Box Office on 01902 42 92 12. We will issue duplicates for you to collect on the day of the performance. There is a £1 per ticket fee payable for duplicates.

 

Can I book a wheelchair space online?

Wheelchair spaces can only be booked by calling us or in person at the Box Office.

 

Can I take photographs in the auditorium?

Photography and recording equipment is prohibited in the auditorium due to copyright law and to minimise any disturbance to the performers and other audience members.

 

What is your latecomers’ policy?

More often than not we’re able to seat latecomers at a suitable break in the performance. This policy varies depending on which performance you are watching. We cannot guarantee that latecomers will be positioned in the seat that was booked until after the interval.

 

Do you have a car park?

We do not have our own car park although there are several flat level car parks nearby.

Broad Street Car Park: St Mary’s St, Wolverhampton WV1 1JD

Pipers Row Car Park: Pipers Row, Wolverhampton WV1 3LA

Fryer Street Car Park: Chubb Building, Fryer St, Wolverhampton WV1 1HT

Railway Street Car Park: Railway St, Wolverhampton, WV1 1LG

 

What time does the performance finish?

When we know the running times of the performance they will be published on our website. We also display the end time of the performance in the foyer.

 

Do you have a cloakroom?

There is a cloakroom in the Encore Bar where you can leave coats and bags for a small charge. Belongings can be collected from the Foyer Bar at the end of the show.

 

Can I take food and drinks into the auditorium?

Drinks can be taken in the auditorium as long as they are in a plastic cup that is provided. No glassware is to be taken into the auditorium. Hot drinks must be in a cup with a lid. No hot food is permitted in the auditorium, but sweets are allowed.

 

Can I pre-order drinks and refreshments for the intervals?

You can pre-order interval drinks at any of our bars. They will be ready for you to collect from the level you ordered them from.

 

What do I do if I have a complaint regarding my visit?

If you have encountered a problem during your visit please ask to speak to a Duty Manager who will try to resolve them at the time of your visit. Any member of staff can contact a Duty Manager. If your complaint is post-show, we ask you to email us at feedback@grandtheatre.co.uk.

 

Do you accept Theatre Tokens?

We do not accept Theatre Tokens. The Grand Theatre accepts its own gift vouchers only.

 

Do I need a ticket for my child?

Children aged three and above will require a ticket to attend our shows, while those under three need to purchase a babe in arms ticket. The cost of these are £3 and be purchased from the Box Office in advance, or on the day of the performance. Please note, babe in arms tickets cannot be purchased online.

 

Why can I not book a group online?

For selected performances an allocation of tickets can be purchased at reduced prices to those advertised, so by calling Box Office you will always receive the best, most up to date discounts. You can find out these discounts and book by calling the Box Office on 01902 42 92 12.

 

I wish to subscribe/unsubscribe from your mailing list

If you wish to subscribe/unsubscribe from post or emails from us, simply log in to your account and update your contact preferences accordingly.

 

Is there a cash machine nearby?

Our nearest cash point is located just opposite the front of the theatre at the Londis Supermarket.

 

Do you have booster seats for children? 

We have a limited number of booster seats available for a small fee on a first come first served basis. If you require one, please ask a member of staff.

 

Can I take a pushchair into a performance?

All pushchairs must be folded up and stored in a buggy park area, a member of staff will show you where this is.  Please note that all items are left at your own risk.